Frequently Asked Questions

Product Safety and Ingredients

right-arrow

Ordering and Shipping

right-arrow

Guarantees and Authenticity

right-arrow

Customer Support

right-arrow

Are all your products natural?

All our supplements are made from natural ingredients, ensuring better absorption and effectiveness. We use only the highest-quality ingredients, free from GMOs, gluten, artificial stimulants, or toxins. Your health and safety are our top priorities.

Can I take your supplements with other medications?

We craft our supplements with safe, natural ingredients, but everyone’s body is unique. If you're on prescription medication or other supplements, please check with your healthcare provider to ensure there are no potential interactions.

What if I experience an unexpected reaction to your supplements?

Your well-being is our top priority. While our supplements are crafted with natural, high-quality ingredients, individual responses may vary, especially if there’s an underlying medical condition. If you experience any unexpected effects, we recommend consulting your healthcare provider for guidance.

Are your supplements safe for all ages?

Our supplements are designed for adults. If you’re pregnant, nursing, or have a medical condition, we always recommend consulting your doctor before starting any new supplement. Our products are not intended for children under 18.

How soon will I receive my order?

Orders within the United States typically arrive within 5-7 business days.

International orders and customs clearance time may take up to 14 business days.

While we work to deliver your order quickly, occasional delays may occur due to customs or shipping carriers. We appreciate your patience and will ensure it reaches you soon.

How can I track my order?

Once your order is shipped, we'll email a tracking number so you can easily monitor its progress until delivery.

What happens if my order is delayed?

We know how frustrating delays can be. Once your order leaves our warehouse, we rely on our shipping partners to deliver on time. If your package seems significantly delayed, contact our support team with your order number, and we’ll help you track it down.

Return Policy:

Thank you for visiting Nutraville. For any shipping and return inquiries, we are happy to assist you.

For all customers, all sales are considered final once payment is made.

Shipping

If you wish to return your product, you should contact us prior to shipping the item. You will be responsible for the shipping costs for your returned item. Shipping costs are non­-refundable.

For product exchange, it depends on where you are situated. The time of delivery may vary.

Returns

To be eligible for a return, you must first send an email to support@nutraville.com to inform us about your intention to return an item. Your item must be unused and unopened in the same condition that you received it. Your returned item must be in the original packaging.

Return Address: 285 Northeast Ave, Tallmadge, OHIO 44278, USA

Refunds (only if applicable)

Upon receipt of the item, our dedicated team will check if it’s eligible for a refund. We will inform you that we have received it. After the inspection, we will immediately notify you of the process for refunds.

Once approved, we will initiate a refund to our credit card or Paypal account (or original method of payment.)

You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Connect With Us

If you have further questions about our shipping and return policies, please do contact us at support@nutraville.com

How does the money-back guarantee work?

We want you to feel confident in your purchase. That’s why we offer a 365-day 100% money-back guarantee so you have plenty of time to experience the benefits. If you’re not satisfied after giving it a fair try, simply email support@thepinealguardian.com, and we’ll process your refund. No questions asked.

Will I be billed anything else after my purchase?

For one-time purchases, you’ll only be charged once. No hidden fees or unexpected charges.

However, if you select our Subscribe & Save option, you’ll be billed automatically based on your subscription cycle while enjoying regular deliveries at a discounted price. You can modify or cancel anytime with no hassle.

How can I tell if a product is genuine?

To ensure authenticity, purchase directly from our official website or verified Nutraville listings on Amazon.

Be cautious of unauthorized third-party sellers on Amazon, Walmart, or eBay, as they may offer counterfeit products with unverified formulas. If you need verification, our support team is happy to assist.

Is there customer support available for questions or concerns?

Of course! We’re here to help. Our friendly support team is here to assist you. Feel free to call us at +1 302 251 2961 or send us an email at support@thepinealguardian.com, and we’ll get back to you within 24 hours.

Product Safety and Ingredients

Are all your products natural?

All our supplements are made from natural ingredients, ensuring better absorption and effectiveness. We use only the highest-quality ingredients, free from GMOs, gluten, artificial stimulants, or toxins. Your health and safety are our top priorities.

Can I take your supplements with other medications?

We craft our supplements with safe, natural ingredients, but everyone’s body is unique. If you're on prescription medication or other supplements, please check with your healthcare provider to ensure there are no potential interactions.

What if I experience an unexpected reaction to your supplements?

Your well-being is our top priority. While our supplements are crafted with natural, high-quality ingredients, individual responses may vary, especially if there’s an underlying medical condition. If you experience any unexpected effects, we recommend consulting your healthcare provider for guidance.

Are your supplements safe for all ages?

Our supplements are designed for adults. If you’re pregnant, nursing, or have a medical condition, we always recommend consulting your doctor before starting any new supplement. Our products are not intended for children under 18.

Ordering and Shipping

How soon will I receive my order?

Orders within the United States typically arrive within 5-7 business days.

International orders and customs clearance time may take up to 14 business days.

While we work to deliver your order quickly, occasional delays may occur due to customs or shipping carriers. We appreciate your patience and will ensure it reaches you soon.

How can I track my order?

Once your order is shipped, we'll email a tracking number so you can easily monitor its progress until delivery.

What happens if my order is delayed?

We know how frustrating delays can be. Once your order leaves our warehouse, we rely on our shipping partners to deliver on time. If your package seems significantly delayed, contact our support team with your order number, and we’ll help you track it down.

Return Policy:

Thank you for visiting Nutraville. For any shipping and return inquiries, we are happy to assist you.

For all customers, all sales are considered final once payment is made.

Shipping

If you wish to return your product, you should contact us prior to shipping the item. You will be responsible for the shipping costs for your returned item. Shipping costs are non­-refundable.

For product exchange, it depends on where you are situated. The time of delivery may vary.

Returns

To be eligible for a return, you must first send an email to support@nutraville.com to inform us about your intention to return an item. Your item must be unused and unopened in the same condition that you received it. Your returned item must be in the original packaging.

Return Address: 285 Northeast Ave, Tallmadge, OHIO 44278, USA

Refunds (only if applicable)

Upon receipt of the item, our dedicated team will check if it’s eligible for a refund. We will inform you that we have received it. After the inspection, we will immediately notify you of the process for refunds.

Once approved, we will initiate a refund to our credit card or Paypal account (or original method of payment.)

You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Connect With Us

If you have further questions about our shipping and return policies, please do contact us at support@nutraville.com

Guarantees and Authenticity

How does the money-back guarantee work?

We want you to feel confident in your purchase. That’s why we offer a 365-day 100% money-back guarantee so you have plenty of time to experience the benefits. If you’re not satisfied after giving it a fair try, simply email support@thepinealguardian.com, and we’ll process your refund. No questions asked.

Will I be billed anything else after my purchase?

For one-time purchases, you’ll only be charged once. No hidden fees or unexpected charges.

However, if you select our Subscribe & Save option, you’ll be billed automatically based on your subscription cycle while enjoying regular deliveries at a discounted price. You can modify or cancel anytime with no hassle.

How can I tell if a product is genuine?

To ensure authenticity, purchase directly from our official website or verified Nutraville listings on Amazon.

Be cautious of unauthorized third-party sellers on Amazon, Walmart, or eBay, as they may offer counterfeit products with unverified formulas. If you need verification, our support team is happy to assist.

Customer Support

Is there customer support available for questions or concerns?

Of course! We’re here to help. Our friendly support team is here to assist you. Feel free to call us at +1 302 251 2961 or send us an email at support@thepinealguardian.com, and we’ll get back to you within 24 hours.